Employment Opportunities

Academic Arrangements Abroad is a privately held tour operator focused exclusively on the educational and cultural segments of the travel industry. Founded in 1977, the firm creates and operates intellectually stimulating premium travel programs principally to foreign destinations. Its clients include the foremost educational and cultural institutions in the United States, and its goal is to offer the highest caliber travel experiences to its clients characterized by logistical elegance combined with private access and special visits.

Manager, Operations and Development

The firm is currently seeking a seasoned professional for a position in our Tour Operations department. Responsibilities would be the day-to-day management of complex travel programs, interaction with the firm's international suppliers, and itinerary development. The work environment is fast-paced and team-oriented, and demands superior organization skills and discipline. The successful candidate will possess at least 5 years experience with:

* High-end group travel operations or event planning

* Contract negotiations and bookings with hotel, cruise and land operators

* Special event research and booking

* Program itinerary research and production

To be considered, candidates must have a four-year college degree. Experience living and working in a foreign locale, as well as foreign language skills, are pluses. Superior writing and speaking abilities are necessary. Organizational skills and the ability to work effectively in a deadline-sensitive business are essential. Proficiency in Microsoft Office is required and an aptitude for working with a database is an advantage. Additionally, the employee will be expected to travel occasionally to accompany programs as a travel director and/or attend trade shows. We offer a salary and full benefits package, including medical, dental and vision insurance programs, a tax-deferred retirement savings plan, incentive compensation and a bonus program. We are an equal opportunity employer, dedicated to promoting a diverse workforce. For more information about us, visit our web site at www.arrangementsabroad.com. Please send resumes with cover letters via email to jobs@arrangementsabroad.com. Local candidates are strongly preferred. If your qualifications meet our current need we will contact you shortly, and in addition, retain your resume on file for up to 90 days.

Client Services Associate

Based in New York City, the Client Services Associate is the principal point of contact for sophisticated individual travelers, coordinating their arrangements on an array of high-end domestic and international programs, and regularly interfaces with institutional representatives. Reporting to the Manager of Client Services, this customer service and sales representative is an essential member of a dynamic team whose common goal is to create the very best travel experience for our travelers and sponsors.

Client Services Associate Job Duties:

* Provide professional and polished customer service to potential and current travelers; take inquiries and respond to customer needs, gather information and research, and deliver detailed and personalized materials in a timely manner.

* Cultivate and follow-up with interested travelers and prospects, including suggesting and implement marketing initiatives to fill programs.

* Project manage 1-4 program departures per month working collaboratively with internal staff and across departments to organize logistics for each program and traveler.

* Coordinate travel arrangements for individuals; including invoicing, data entry, mailings, insurance, visa applications, and flight plans.

* Liaise with sponsor representatives regarding enrollment, important traveler correspondence, tour materials, and other issues that arise.

* Diligently follow-up on payments and missing traveler information.

* Use and maximize our CRM database, ViaTour, to fulfill your above responsibilities.

* Occasionally accompany groups in the field as a junior Tour Director.

Client Services Associate Skills and Qualifications:

Verbal and written communication, listening skills, comfort on the phone, customer service, attention to detail, organization, multi-tasking, problem-solving, relationship building, administration, data entry, project management, account management, self motivated, teamwork. Bachelor's Degree required, interest in Liberal/Fine Arts strongly desired.

We offer a competitive salary and full benefits package, including medical/dental/life, a generous company matched retirement savings plan, and more. We are an equal opportunity employer, dedicated to promoting a diverse workforce.

How do I apply? Send your resume and cover letter to jobs@arrangementsabroad.com, with the name of the position you're applying for in the subject line. Only local candidates will be considered at this time. We look forward to learning what you will bring to our team!

Administrative Assistant

Based in New York City, an Arrangements Abroad Administrative Assistant works in the Client Service department and will support the overall needs of Traveler and Sponsor related tasks. Reporting to the Manager of Client Services, this an essential member of a dynamic and energetic team whose common goal is to create the very best travel experience for our travelers and sponsors. This position will require the individual to combine skills in database management, Microsoft Word, Excel, and logistical organization in order to streamline workflow within the office. The Administrative Assistant will also be tasked with assisting many other miscellaneous projects as they relate to the internal needs of the organization.

JOB DUTIES:

* Work collaboratively with internal staff across departments to organize details for tours departing monthly, including mailings, Tour Director documents, collecting required traveler information and final payments

* Assist with ViaTour database maintenance (a custom Microsoft Access platform) including data entry, quality assurance/testing, tour processing, and list pulling

* Assist the Client Services Manager, including data analysis and special projects

* Support office management tasks, company-wide gatherings, meeting preparation, and fielding phone calls

* Support follow-up sales phone calls and marketing initiatives (digital and mailings)

Qualifications:

Strong verbal and written communication, listening skills, attention to detail, organization, multi-tasking, problem-solving, administration, data entry, managing processes, self-motivated, teamwork. Database, Excel, Word, Google Drive/Docs/Spreadsheets expertise desired. Bachelor's Degree preferred.

Full and part-time positions available. Semester or year-long internship. We offer a competitive salary and we are an equal opportunity employer, dedicated to promoting a diverse workforce.

How do I apply? Send your resume and cover letter to jobs@arrangementsabroad.com, with the name of the position you're applying for in the subject line. Only local candidates will be considered at this time. We look forward to learning what you will bring to our team!

Client Services Internship*

The intern supports all activities inside the Client Services department. The CS Associates are the principal points of contact for the firm's institutional sponsors and individual travelers. To be considered, candidates must be pursuing or have a four-year college degree. Organizational skills are key, and the ability to work effectively in a deadline-sensitive business is essential. Proficiency in Microsoft Office is required, and the ability to learn other software-based management tools is required.

Essential Duties & Responsibilities

* Provide data, analytic, and administrative support to the Client Services Associates and Sales teams

* Help with marketing efforts, including list pulling and promotions

* Assist with ViaTour database management, a custom Microsoft Access platform, including updates, quality assurance, and tour processing.

* Compile mailings materials and documents for upcoming trips

* Assist with content updates on website, blog, and other digital assets

* Support social media platforms

* Help with general office tasks on an as-need basis

Desired Skills and Experience

* Knack for problem solving, collaboration, and project management

* Ready to help and jump-in attitude, ability to work independently

* Passion for customer and user experience

* Experience in direct mail and data hygiene desirable

* Experience with relational databases, Microsoft Excel, and Microsoft Word a plus

* Enthusiasm for education, culture, and travel

We are a small family-owned company with possibilities to explore special projects in other departments. Please share what other aspects of our company that might interest you; we may be able to create a unique and mutually beneficial internship opportunity.

To Apply: Send cover letter and resume to jobs@arrangementsabroad.com with "Client Services Internship" in the subject line. Arrangements Abroad is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Hourly compensation, part and full-time schedules available. *Please inquire about additional internship opportunities in our other departments

Data and Marketing Intern*

This dynamic individual will assist with initiatives related to database integrity, quality assurance, tour promotion, and other analytic efforts throughout the company. The ideal candidate will combine experience and skills in database management, Microsoft Excel, creative data use, and marketing ideas. While working with our sales team, communications, operations, and client services departments, this person will help bridge gaps of information sharing and resources.

Essential Duties & Responsibilities

* Assist with ViaTour database management, a custom Microsoft Access platform, including updates, quality assurance, and tour processing.

* Provide data, analytic, and administrative support to all departments

* Help with marketing efforts, including managing our list pulling and promotions process

* Contribute to CRM and database enhancement projects, including: data hygiene and user testing

* Assist with content updates on website, blog, and support social media platforms

Desired Skills and Experience

* Knack for problem solving, collaboration, and project management

* Ready to help and jump-in attitude, ability to work independently

* Passion for customer and user experience

* Experience in direct mail and list hygiene desirable

* Familiarity with Google analytics, Google AdWords, common social media platforms, or iContact

* Advanced Excel skills

* Experience with relational databases, HTML, CSS, and/or SQL queries a plus

* Enthusiasm for technology, education, culture, and travel

We are a small family-owned company with possibilities to explore special projects in other departments. Please share what other aspects of our company that might interest you; we may be able to create a unique and mutually beneficial internship opportunity.

To Apply: Send cover letter and resume to jobs@arrangementsabroad.com with "Data and Marketing Intern" in the subject line. Arrangements Abroad is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Hourly compensation, part and full-time schedules available. *Please inquire about additional internship opportunities in our other departments

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