Our Travel Experts

Jim Friedlander, President, oversees all aspects of the company’s operations. His over 30 years of global business experience ... More


Jim Friedlander, President, oversees all aspects of the company’s operations. His over 30 years of global business experience as an international banker and management consultant have been vital to Arrangements Abroad’s growing diversity of clients and programs. A graduate of Philips Exeter Academy, Wesleyan University, and Columbia Business School, Jim travels frequently to explore new cultural opportunities, and serves on the Emeritus Council of The Educational Travel Conference and the US Advisory Board of the Taj Hotel Group.
Favorite Destinations: Havana, Paris, and Suasi, Peru

Elizabeth Irwin, Secretary and General Counsel, is also Director of Travel2Transform, an Arrangements Abroad affiliate that develops and operates ... More


Elizabeth Irwin, Secretary and General Counsel, is also Director of Travel2Transform, an Arrangements Abroad affiliate that develops and operates international wellness programs. Liz traces her interest in travel to childhood years spent in Brussels. As a medieval studies major at Wesleyan University, she spent her junior year in Paris. While attending Cardozo School of Law, she interned at a Japanese law firm in Tokyo and, as a practicing attorney, served as a New Jersey Assistant Prosecutor. She is an accomplished printmaker, avid gardener, and certified yoga therapist.
Favorite Destinations: San Cassiano (Italy), Paro (Bhutan), Istanbul

Thomas Cawley, Chief Financial Officer, has served as both a corporate officer and a board member at multinational companies and local ... More


Thomas Cawley, Chief Financial Officer, has served as both a corporate officer and a board member at multinational companies and local not-for-profits for over 30 years. He received an MBA from the University of North Carolina at Chapel Hill, and did his undergraduate work at Pennsylvania State University. Formerly a heavy traveler, logging 250,000 air miles each year, Tom is happiest sailing at his family’s beach house in Connecticut.
Favorite Destinations: British Virgin Islands, Windward/Leeward Islands, Scotland, Paris

Roberta Moore, Vice President, Sales & Marketing, A dedicated and respected professional with extensive experience in higher education as well as the ... More


Roberta Moore, Vice President, Sales & Marketing, A dedicated and respected professional with extensive experience in higher education as well as the educational travel industry, Roberta was Director of Alumni Continuing Education and Travel at Dartmouth College from 2001 to 2012. Most recently at Thomson Safaris, she facilitated the expansion of educationally sponsored safaris in Tanzania and Kilimanjaro treks. Her academic background includes a B.A in Visual Arts and an M.F.A in Photography. Roberta served on the advisory board of the Educational Travel Community;volunteers and supports environmental, human rights, and animal welfare organizations; and was recently confirmed as a member of the Women’s Travel Club of Boston.
Favorite Destinations: Antarctica, the Baltic states, India

Simon Bordwin, Manager, Sales & Marketing, was blessed with globe-trotting grandparents and grew up an avid traveler and outdoorsman. The ... More


Simon Bordwin, Manager, Sales & Marketing, was blessed with globe-trotting grandparents and grew up an avid traveler and outdoorsman. The latter drew him to Maine, where he earned a BA in gender and women’s studies from Bowdoin College. While his interests lie in the arts and of course travel, his love of food surpasses all else; he understands that you can learn a tremendous amount about the culture of a country by studying its culinary traditions.
Favorite Destinations: Berlin, Jerash (Jordan), Jaipur (India)

Kate Beveridge, Sales Associate, was born and bred in the idyllic Welsh countryside, yet always yearned for a big-city life: “For ... More


Kate Beveridge, Sales Associate, was born and bred in the idyllic Welsh countryside, yet always yearned for a big-city life: “For as long as I can remember, I wanted to come to New York,” she says. After earning a bachelor’s degree in International Business Management with Travel and Tourism, Kate worked various jobs in hospitality and event planning until she finally landed a plum post at the Manhattan office of the British Tourist Authority, her most recent employer before joining AAA. Proud mother to a “beautiful daughter,” Amy, Kate is an avid British rugby and soccer fan who also enjoys tennis, hiking, and painting in acrylics. She’s traveled to many destinations, but her favorite place is still Freshwater West Beach in Pembrokeshire, her hometown.
Favorite Destinations: Australia, France, Pembrokeshire

Erin Sorensen, Vice President, Tour Operations, moved several times growing up, thereby developing an interest in travel and different cultures. ... More


Erin Sorensen, Vice President, Tour Operations, moved several times growing up, thereby developing an interest in travel and different cultures. She studied in France and has lived in England, Madagascar, and Mauritius. She has been with the firm since she received an MA in French studies from NYU, after earning an undergraduate degree in French and history from Brigham Young University. Having worked in many roles at AAA, including as a Tour Coordinator, Erin now oversees training of Operations staff, develops program itineraries, and handles logistical operations in destinations such as France, Germany, Morocco, Israel, Egypt, and India. She speaks French and would love to learn more languages. In addition to her interests in cooking and baking, she also enjoys reading, films, and music.
Favorite Destinations: Paris, Vienna, Easter Island, Glasgow

Ute Schmid Keyes, Director, Tour Operations & Development, has been a passionate globetrotter since her teens, when she traveled on a dime but with gusto, and ... More


Ute Schmid Keyes, Director, Tour Operations & Development, has been a passionate globetrotter since her teens, when she traveled on a dime but with gusto, and eager to learn about new countries, cultures, and customs. Before joining the company, she worked as Director of Operations at the Museum of Biblical Art (MOBIA) in Manhattan. Born and raised in Germany, Ute earned an MA in art history from Heidelberg University. Now at home in New York, she enjoys making German pancakes for her son on the weekends and exploring the city with him.
Favorite Destinations: Kerala (India), Cuba, Savannah (Georgia), Germany (selbstverständlich)

Danielle Dybiec, Manager, Tour Operations, developed her wanderlust early, during childhood summers spent traversing the continental US and ... More


Danielle Dybiec, Manager, Tour Operations, developed her wanderlust early, during childhood summers spent traversing the continental US and Canada in her family’s RV. Originally from Pittsburgh, she worked and studied in London several times before calling Brooklyn home. With an MFA in performing arts management and a notable career in arts administration, she joined AAA in 2013 to bring her love of travel to the forefront. Danielle adores the culture and landscapes of the Berkshires, especially her favorite museum: MassMoCA in North Adams. An avid photographer, she always seeks out unique museums, botanical gardens, homes of favorite writers, and a scenic spot to journal during her travels.
Favorite Destinations: Portugal, Great Britain, Scandinavia, Berkshires

Sara Jane Kosyk, Manager, Tour Operations, credits her mother’s love of travel, art, and culture with planting the seeds for her career at ... More


Sara Jane Kosyk, Manager, Tour Operations, credits her mother’s love of travel, art, and culture with planting the seeds for her career at AAA. While working on a bachelor’s in art history and museum studies at Connecticut College, Sara studied abroad in Italy and has been addicted to travel and all things Roman ever since. She has worked at the firm since 2010 and formerly managed the tour coordination department. Currently Sara works on trip development and logistics, and she is heavily involved in planning tours to Iran.
Favorite Destinations: Iran, Namibia, Montenegro, Sicily

Nicole Markley, Manager of Operations, has nearly 10 years of project management and event experience. Most recently, she consulted with ... More


Nicole Markley, Manager of Operations, has nearly 10 years of project management and event experience. Most recently, she consulted with WNYC, Bailey House, and National Kale Day. Nicole grew up surrounded by her Swedish heritage in the Midwest. She earned her liberal arts degree in Political Science and Global Studies in the Northwest. Then she moved to the Northeast to serve with AmeriCorps’ City Year program, followed by 6 additional years on staff. Nicole and her husband live in Brooklyn and are avid do-it-yourselfers. Nicole takes delight in travel, social/ballroom dancing, cooking and eating healthy, and serves as the Board President of the Greenpoint Williamsburg CSA.
Favorite Destinations: Chiang Mai (Thailand), Hjo (Sweden), Turtle River Lake (Minnesota)

Teresa Gibbons, Manager, Tour Operations, grew up in the Philippines, where she first saw the world through the art and illustrations of ... More


Teresa Gibbons, Manager, Tour Operations, grew up in the Philippines, where she first saw the world through the art and illustrations of Hergé and the adventures of his iconic character, Tintin.  After attending the University of the Philippines with a degree in art history, she worked with an educational luxury cruise company first as a copywriter, later as part of the field staff, and most recently in operations and product development.  Her extensive travels as a tour director and independent traveler have taken her to Asia, Central and South America, Europe, the Mediterranean, Antarctica, and Africa.
Favorite Destinations: Weather opposites: Antarctica and the Atacama Desert

Heather Bartek, Director of Operations & Development, has nearly two decades’ experience in travel, including positions held at the Harvard Alumni ... More


Heather Bartek, Director of Operations & Development, has nearly two decades’ experience in travel, including positions held at the Harvard Alumni Association, Greater Boston Convention & Visitors Bureau, and Road Scholar. In addition to a bachelor’s degree in international affairs from Northeastern University, Heather has an MS in political science from Suffolk University and an MBA from Boston College, and has taught hospitality courses as an adjunct professor. A Massachusetts native who grew up partly in Syracuse, Heather is “obsessed” with football (especially a certain team whose name goes unmentioned in New York), and also enjoys theater and taking her young daughter to the beaches of Cape Cod.
Favorite Destinations: Russia, Spain, Mexico

Cathy Farber, Vice President, Marketing & Communications, considers it no coincidence that she hails from Rochester, New York, where George Eastman pioneered ... More


Cathy Farber, Vice President, Marketing & Communications, considers it no coincidence that she hails from Rochester, New York, where George Eastman pioneered popular photography as the founder of Kodak. She has a BFA in communications from Parsons School of Design and over three decades of experience in marketing, graphic design, and digital communications. As leader of Arrangements Abroad’s communications and social media team, she is laser-focused on building the company’s presence across multiple platforms. When not tweeting, Facebooking, Instagramming, or hunting for the ultimate image to define an AAA trip, she can be found on the doubles tennis court. Her ultimate dream trip would be to attend all four Grand Slams in one year.
Favorite Destinations: Lake Como, Monaco, the Galápagos Islands

Gloria De Luca, Vice President of Communications, has over 20 years’ experience in the travel industry, including positions with Air France and ... More


Gloria De Luca, Vice President of Communications, has over 20 years’ experience in the travel industry, including positions with Air France and Cunard Line. Since 1997 she has overseen brochure design and production at Academic Arrangements Abroad, as the company’s direct mail and digital promotions have evolved to meet new levels of technology and the needs of our growing client list. Gloria has undergraduate degrees from the University of California and University of Paris, and a master’s in art history from Hunter College. Born and raised in California, but now 30 years in Manhattan, she considers herself an official New Yorker. She enjoys traveling whenever possible, especially to any place with camels or elephants.
Favorite Destinations: France, Greece, Iran, India

Sara Welch, Communications Manager, grew up in Greenwich Village and Princeton, NJ, the daughter of bohemian, broad-minded parents. In ... More


Sara Welch, Communications Manager, grew up in Greenwich Village and Princeton, NJ, the daughter of bohemian, broad-minded parents. In high school, she discovered Brazil on a study-abroad program and fell in love with the country, returning for extended periods in college and graduate school. A Phi Beta Kappa graduate of the University of Virginia, she earned a master's degree in Latin American studies from NYU before eventually landing a job as a staff writer for a travel-trade magazine that enabled her to spend a decade roaming the world from Brussels to Borneo and writing on the side for The New York Times, National Geographic Traveler, and Four Seasons magazine. She is a past president of the New York Travel Writers Association.
Favorite Destinations: Abu Simbel, Chiang Mai, Petra, Rio de Janeiro

Ingrid Ahlgren, Writer, was born in Asia and has been traveling ever since. As a writer and editor for Academic ... More


Ingrid Ahlgren, Writer, was born in Asia and has been traveling ever since. As a writer and editor for Academic Arrangements Abroad, she works primarily on the firm’s website, blog, and social media efforts. In the past, Ingrid has been a researcher at National Geographic Traveler magazine in Washington, DC, and a writer for Vault.com in New York. She has an MA in journalism from the University of Missouri-Columbia, an MFA in fiction writing from the University of Virginia, and an undergraduate degree in comparative literature from Brown University. The mother of a young child, Ingrid has limited free time, but she enjoys practicing yoga, reading, and writing fiction.
Favorite Destinations: Easter Island, Cartagena, Moorea (French Polynesia)

Kalea Wiseman, Cuba Development Coordinator, is a Pacific Northwest native who graduated from the University of San Diego with degrees in ... More


Kalea Wiseman, Cuba Development Coordinator, is a Pacific Northwest native who graduated from the University of San Diego with degrees in political science and Spanish. As an undergraduate she spent a year abroad, studying one semester in Havana, Cuba, and the other in Montevideo, Uruguay. Prior to joining the firm, Kalea worked designing, selling, and leading educational trips to Cuba. Her favorite travel memories include hiking through the Sierra Maestra mountains in Cuba, participating in a traditional Candomble procession in Uruguay, and tango dancing in Buenos Aires.
Favorite Destinations: Havana, El Calafate (Argentina), San Diego, the Pacific Northwest

Johan Steiner, Client Services Associate, discovered his passion for travel while volunteering at an orphanage in rural South Africa during ... More


Johan Steiner, Client Services Associate, discovered his passion for travel while volunteering at an orphanage in rural South Africa during his gap year. While earning a BA in International Studies at Muhlenberg College in Pennsylvania, he had the opportunity to study abroad in southern Spain. Before moving to New York, he lived and worked for an adventure travel company in Berkeley, California. In addition to his love of travel, Johan also enjoys playing soccer, photography, and almost anything involving food.
Favorite Destinations: Vietnam, Colombia, Lake Tahoe, Southwestern Germany

Katie Schorr, Client Services Associate, got bit by the travel bug at age 14, when a school exchange program sent the Seattle native to ... More


Katie Schorr, Client Services Associate, got bit by the travel bug at age 14, when a school exchange program sent the Seattle native to China for two weeks. After graduating from the University of Washington in just three years, she spent several months traveling solo through Eastern Europe and Italy. When not advising Arrangements Abroad travelers on programs to best suit their interests, Katie can be found attending live music and theater performances, trying new recipes and restaurants, or planning her next adventure—even if it’s within the city.
Favorite Destinations: Hong Kong, Croatia, Washington’s Olympic peninsula

Grace Song, Client Services Associate, is originally from Seoul, South Korea and moved to New York when she was 12, by way of Southampton, ... More


Grace Song, Client Services Associate, is originally from Seoul, South Korea and moved to New York when she was 12, by way of Southampton, England. Her early exposure to diverse cultures and languages laid the foundation for her interest in the world around her – spaces both man-made and natural, the people who occupy them, and how to create more livable, happy, and healthy cities. While earning a bachelor’s degree in urban studies from Bryn Mawr College, she studied abroad in Copenhagen and backpacked around Europe, volunteering at organic farms and eco-friendly housing complexes. When not dreaming about her next adventure, she enjoys yoga, experimenting with healthful recipes, and visiting art museums and galleries.
Favorite Destinations: Granada, Spain; Prague, Copenhagen

Hannah Teskey, Client Services Associate, is the latest addition to the growing ranks of Pacific Northwesterners working at Arrangements ... More


Hannah Teskey, Client Services Associate, is the latest addition to the growing ranks of Pacific Northwesterners working at Arrangements Abroad. Originally from Portland, Oregon, she began traveling at a very young age, courtesy of parents who highly valued exploring the world. At Occidental College in Los Angeles, she earned dual degrees in art history and Spanish, spending a year abroad in Buenos Aires, Argentina. In her free time, Hannah enjoys cooking, reading, running, and visiting museums and gallery openings. Her goal is to visit all seven continents. “I have only one left,” she says coyly, “and it’s not Antarctica!
Favorite Destinations: Antarctica, Buenos Aires, Istanbul, Bavaria

Olivia Post, Client Services Associate, hails from New York’s Hudson Valley and studied art history and international relations at Tufts ... More


Olivia Post, Client Services Associate, hails from New York’s Hudson Valley and studied art history and international relations at Tufts University. After various stints abroad that included everything from teaching English in Uganda, to studying Arabic at the University of Jordan, to joining an archaeology dig on the island of Menorca in Spain, Olivia spent several years in Lyon, France, working for Interpol. When she’s not traveling, she enjoys classical music, good food, skiing, and learning to play golf.
Favorite Destinations: Greece, Spain, and Penobscot Bay (Maine)

Christine Echeverri, Client Services Associate, grew up in Panama City, a dual U.S.-Panamanian citizen by virtue of her birth in the Canal Zone. ... More


Christine Echeverri, Client Services Associate, grew up in Panama City, a dual U.S.-Panamanian citizen by virtue of her birth in the Canal Zone. Always striving to better herself, she studied marketing and advertising at night while working full time in retail and finance, and eventually moved to Portugal to earn an MBA from the University of Porto, where she had the opportunity to travel across Europe and sample local specialties in every place she visited. Fluent in Portuguese, Spanish, and English, Christine has many years of customer service and account experience with different brands. She is also an animal lover who spends her spare time taking care of assorted cuddly canines.
Favorite Destinations: Porto, Madrid & Budapest

Becca Loveless, Administrative Assistant, was born and raised in Groves, Texas, a small town near the Louisiana border and the Gulf of ... More


Becca Loveless, Administrative Assistant, was born and raised in Groves, Texas, a small town near the Louisiana border and the Gulf of Mexico. After earning a degree in communication disorders from Brigham Young University, she moved to New York City with her husband, who is pursuing a master’s degree in French horn at the Juilliard School. When not answering AAA’s phones or helping the workplace run like clockwork, Becca can be found exploring Inwood Hill Park in upper Manhattan, enjoying a cheeseburger at the Burger Joint, or dreaming of future trips to Mexico, Russia, and Ireland.
Favorite Destinations: Southern Utah, New York City & Oregon

Richard Barcham, Tour Director, has led more than 150 travel programs to foreign destinations. He has helped blaze trails in ... More


Richard Barcham, Tour Director, has led more than 150 travel programs to foreign destinations. He has helped blaze trails in countries once unfamiliar to most American travelers, including Cuba, Estonia, Romania, Syria, and Tunisia. Richard has worked in several travel positions over a 24-year span, along with lengthy spells as a field archaeologist and a lecture agent. A native of the English seaport of Plymouth, Richard was educated at Cambridge University and Durham University, from which he has degrees in history and archaeology.
Favorite Destinations: Devon, the Hudson Valley, Nova Scotia and the Shetland Islands

Mary Brophy, Tour Director, spent 17 years as Arrangements Abroad’s Vice President of Sales and Marketing. During that time, ... More


Mary Brophy, Tour Director, spent 17 years as Arrangements Abroad’s Vice President of Sales and Marketing. During that time, she worked with sponsors and their lecturers to create exceptional experiences for their members and traveled with groups to destinations on six continents. She holds an MBA degree from Columbia University. Whether exploring someplace new or returning to an old favorite, Mary brings her experience and passion for travel, history, and foreign cultures.
Favorite Destinations: Turkey, India, Sri Lanka, and wherever I am going next

Susan Cassidy, Tour Director, A native New Yorker, Susan speaks French and Italian and holds a Master’s degree in Anthropology. ... More


Susan Cassidy, Tour Director, A native New Yorker, Susan speaks French and Italian and holds a Master’s degree in Anthropology. She has been traveling with Academic Arrangements Abroad for 17 years and has worked as a tour director in 25 countries.
Favorite Destinations: Papua New Guinea, Turin (Italy in general), South Africa

Claudia Cumbo, Tour Director, was born in Milan, Italy, and has lived in Barbados since 1993. Besides Italian and English, she ... More


Claudia Cumbo, Tour Director, was born in Milan, Italy, and has lived in Barbados since 1993. Besides Italian and English, she also speaks Spanish and French. When not traveling for Academic Arrangements Abroad, she teaches Italian, takes care of tourists in Barbados, and works as a “personal assistant” for her teenage daughter, Tara. Claudia considers herself a real "foodie." She is also passionate about her family, travel, reading, and cooking, and has a natural empathy for people.
Favorite Destinations: Bequia, Saba, Thailand, Singapore, Myanmar

Maura FitzGerald, Tour Director, was born in Ireland and spent three decades traveling the globe as an Aer Lingus sales director ... More


Maura FitzGerald, Tour Director, was born in Ireland and spent three decades traveling the globe as an Aer Lingus sales director before joining Academic Arrangements Abroad in 1998. Though a longtime resident of New York City, she has never lost her charming Irish accent. Maura’s sociability, sophistication, and sense of style delight those who travel with her.
Favorite Destinations: India, Burma, and Africa

George Garber, Tour Director, came to AAA in 2000 after a 25-year career managing sales and the North American tour department of ... More


George Garber, Tour Director, came to AAA in 2000 after a 25-year career managing sales and the North American tour department of Finnair, where he focused on special-interest travel to Russia, Central and Eastern Europe, and Scandinavia. He also served as president of the American Tourism Society, an association of specialists in travel to Eastern Europe. At AAA, George has enjoyed expanding his focus into cultural travel to Western Europe via luxury cruises and land programs. He speaks both French and Italian and has extensive experience creating special cultural programs in these countries.
Favorite Destinations: St. Petersburg, Sicily

Brian Goyette, Tour Director, has visited over 75 countries and all seven continents. An experienced sommelier and student of art ... More


Brian Goyette, Tour Director, has visited over 75 countries and all seven continents. An experienced sommelier and student of art and design, Brian especially loves exploring the connections between gastronomy and culture. He received his culinary education at the hands of some of California's greatest chefs and wine experts, including Jeremiah Tower, former chef at Chez Panisse, Tavern on the Green, and Stars and Barbara Tropp, who has been called "the Julia Child of Chinese cuisine.
Favorite Destinations: Mali, Andalusia, Greece, and Istanbul

Nicole Joly, Tour Director, is a French native who has been with Arrangements Abroad for three decades. In her previous life, ... More


Nicole Joly, Tour Director, is a French native who has been with Arrangements Abroad for three decades. In her previous life, she worked as a teacher and the manager of outbound groups for a Parisian travel agency, where she was introduced to the firm. When not traveling for AAA, she lives in the south of France.
Favorite Destinations: Mexico and South America, “but my dream is to return to Afghanistan!”

Kate Klorer, Tour Director, joined the company in 2005 as a Tour Coordinator and soon became one of the firm’s Tour ... More


Kate Klorer, Tour Director, joined the company in 2005 as a Tour Coordinator and soon became one of the firm’s Tour Directors. She appreciates the inquisitive and enthusiastic travelers that come together for AAA programs. Between trips, Kate also works as an educator for The Frick Collection. She holds a BA in European studies from UCLA and an MA in fine and decorative art from Sotheby’s Institute of Art-London.
Favorite Destinations: England in the spring, the Baltic in summer, Spain any time of year

Lynda Murphy, Tour Director, is a Jersey Shore native whose curiosity and love of the outdoors inspired a two-decade career in ... More


Lynda Murphy, Tour Director, is a Jersey Shore native whose curiosity and love of the outdoors inspired a two-decade career in travel that has taken her to all seven continents while playing nearly every possible industry role: air and logistics coordinator; new destinations scout; onboard services manager; operations and programs manager; cruise and tour director; and marketing and social media expert. Lynda has led ocean and river expeditions to such remote places as Southeast Asia, Australia, Japan, Papua New Guinea, and the Arctic, as well as land-based cultural adventures to Cuba, Zimbabwe, Zambia, Madagascar, the Seychelles, Cape Verde, and more.
Favorite Destinations: Botswana, Antarctica, New Zealand

Christine Pagnani, Tour Director, was born and raised on the island of Oahu, Hawaii. Before coming to Arrangements Abroad she worked ... More


Christine Pagnani, Tour Director, was born and raised on the island of Oahu, Hawaii. Before coming to Arrangements Abroad she worked for Pan American World Airways for three decades, first as an on-campus recruiter at the University of Hawaii, then as a Japanese-speaking flight attendant, and finally in sales and marketing. She leads at least eight AAA trips every year, specializing in India and other Asian destinations as well as Russia. When not on the road, Christine divides her time between homes in Hawaii and Connecticut. Her attention to detail and endearing personality have earned her the highest accolades.
Favorite Destinations: Japan for the aesthetics, India for the contrasts, Cuba for the art and architecture, Italy for the food

Clive Porter, Tour Director, began traveling on graduating from Oxford, while he decided what to do when he grew up. That was ... More


Clive Porter, Tour Director, began traveling on graduating from Oxford, while he decided what to do when he grew up. That was in 1977 and he is still traveling. Sydney and Venice vie for his favorite city though he has no intention of living anywhere but his leafy suburb in Sheffield in the north of England
Favorite Destinations: Macchu Pichu, Easter Island, Petra