Employment Opportunities

The firm is currently seeking a seasoned professional (at least 8-10 years experience) for a senior position in our Tour Operations department. The work environment is fast-paced and team-oriented, and demands superior organization skills and discipline.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Research and develop unique, high-end group tour itineraries, working in Microsoft Word
• Source hotels and manage group reservations
• Work with cruise and land operators around the world
• Interact with client institutions and their study leaders
• Prepare program pricing using Excel
• Operate a portfolio of complex travel programs on day-to-day basis, including making payments and managing budget
• Research and coordinate special content and events
• Proofread marketing materials and traveler documents
• Work collaboratively with internal staff and across departments to organize each program
• Represent AA at trade shows, on FAM trips, and on our tours (generally 1-2 times a year) and during local vendor and client meetings

SKILLS & QUALIFICATIONS:

• Passion for and knowledge of travel
• Bachelor's Degree required, interest in Liberal/Fine Arts strongly desired
• Superior writing and speaking abilities
• Contract negotiations
• Problem solving
• Organizational skills and attention to detail
• Ability to multitask and prioritize
• Independent worker who respects budgets and deadlines
• Proficiency in Microsoft Office and Google suite (aptitude for working with a database is an advantage)
• Experience living and working in a foreign locale, as well as foreign language skills, are pluses

BENEFITS:

• Competitive salary commensurate with experience
• Full benefits package (Medical/Dental/Disability/Tax-deferred retirement savings plan/Incentive compensation program)

Based in New York City, the Client Services Associate is the principal point of contact for sophisticated travelers, coordinating their arrangements on an array of high-end domestic and international small-group programs, and regularly interfaces with institutional representatives. Reporting to the a Client Services staff member, this customer service and sales representative is an essential member of a dynamic team whose common goal is to create the very best travel experience for our travelers and sponsors.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide professional and polished customer service to potential and current travelers over the phone and through email; take inquiries and respond to customer needs, gather information and research, and deliver detailed and personalized materials in a timely manner.
• Cultivate and follow up with interested travelers and prospects, including suggesting and implementing marketing initiatives to fill our predesigned small-group programs.
• Project manage 1-4 program departures per month working collaboratively with internal staff and across departments to organize logistics for each program and traveler.
• Coordinate travel arrangements for individuals; including invoicing, data entry, mailings, insurance, visa applications, and flight plans.
• Liaise with travel partners and sponsor representatives regarding enrollment, important traveler correspondence, tour materials, and other issues that arise.
• Diligently follow up on payments and missing traveler information.
• Proficiently use and maximize our CRM database, ViaTour (a Microsoft Access database), Google's G Suite, and Microsoft Word/Excel, to fulfill your above responsibilities.
• Occasionally accompany groups in the field as a Junior Tour Director.

SKILLS & QUALIFICATIONS:

• Passion for customer service, attention to detail, superb organization and prioritization skills.
• Excellent verbal and written communication, including active listening, editing, and proofing.
• Comfort on the phone.
• Self-motivated, team-player, problem-solver, relationship builder with the ability to address immediate and high-tension customer service requests.
• This position balances speed with accuracy, administration/data entry with personable customer service, and requires the ability to handle several concurrent projects.
• Bachelor's Degree required, interest in Liberal/Fine Arts strongly desired.
• Enthusiasm for technology, education, culture, and travel.
• Project management or customer service experience preferred.
• Previous experience in sales, account management, nonprofits, or museums a plus.

BENEFITS

• Competitive salary commensurate with experience.
• Full benefits package (Medical/Dental/Disability/Tax-deferred retirement savings plan).

TO APPLY

Send your resume and a thoughtful cover letter explaining why you'd like to work for Arrangements Abroad in the Client Services position to jobs at arrangementsabroad dot com, with the name of the position you are applying for in the subject line. Applications without a cover letter will not be considered. Current references will be required in the final round. If your qualifications meet our needs we will contact you, and in addition, retain your resume on file for 90 days. Only local candidates will be considered at this time. Arrangements Abroad is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We look forward to learning what you can bring to our team!

Client Services Internship*

The intern supports all activities inside the Client Services department. The CS staff are the principal points of contact for the firm's institutional sponsors and individual travelers. To be considered, candidates must be pursuing or have a four-year college degree. Organizational skills are key, and the ability to work effectively in a deadline-sensitive business is essential. Proficiency in Microsoft Office is required, and the ability to learn other software-based management tools is required.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide data, analytic, and administrative support to the Client Services Associates and Sales teams
• Help with marketing efforts, including list pulling and promotions
• Assist with ViaTour database management, a custom Microsoft Access platform, including updates, quality assurance, and tour processing
• Compile mailings materials and documents for upcoming trips
• Assist with content updates on website, blog, and other digital assets
• Support social media platforms
• Help with general office tasks on an as-need basis

DESIRED SKILLS AND EXPERIENCE:

• Knack for problem solving, collaboration, and project management
• Ready to help and jump-in attitude, ability to work independently
• Passion for customer and user experience
• Experience in direct mail and data hygiene desirable
• Experience with relational databases, Microsoft Excel, and Microsoft Word a plus
• Enthusiasm for education, culture, and travel

We are a small family-owned company with possibilities to explore special projects in other departments. Please share what other aspects of our company that might interest you; we may be able to create a unique and mutually beneficial internship opportunity.

Hourly compensation, part and full-time schedules available.

*Please inquire about additional internship opportunities in our other departments