Travel Experts
Jim Friedlander, President, oversees all aspects of the company’s operations. His over 30 years of global business experience as an international banker and management consultant have been vital to Arrangements Abroad’s growing diversity of clients and programs. A graduate of Philips Exeter Academy, Wesleyan University, and Columbia Business School, Jim travels frequently to explore new cultural opportunities, and serves on the Emeritus Council of The Educational Travel Conference and the US Advisory Board of the Taj Hotel Group.
Favorite Destinations: Havana, Paris, and Suasi, Peru
Elizabeth Irwin, Secretary and General Counsel, is a member of the International Foundation of Business and Professional Women (BPW International) and a representative on the United Nations Economic and Social Council. Liz traces her interest in travel to childhood years spent in Brussels. As a medieval studies major at Wesleyan University, she spent her junior year in Paris. While attending Cardozo School of Law, she interned at a Japanese law firm in Tokyo and, as a practicing attorney, served as a New Jersey Assistant Prosecutor. She is an accomplished printmaker, avid gardener, and certified yoga therapist.
Favorite Destinations: San Cassiano (Italy), Paro (Bhutan), Istanbul
Jay Hunt, Chief Operating Officer, joined Arrangements Abroad after 31 years in international sales and marketing with General Motors. He spent more than two decades working for GM overseas in Shanghai, Tokyo, Hong Kong, Singapore, Dubai, and other international cities. A graduate of Phillips Exeter Academy, Amherst College, and Harvard Business School, Jay is also an amateur geologist who loves history, archaeology, and museums of all kinds.
Favorite Destinations: Deserts of the UAE, mountains of Oman, highlands of Bali, anywhere in Ireland
James Cox, Vice President of Finance, has more than 20 years of experience as a financial professional. Born and raised in New York City, he received his B.A. in Economics from Fairfield University and his M.B.A. in Finance from NYU. His work has taken him far afield: he helped launch Metro newspapers in several major cities across the U.S. While living in Europe for a decade, he made history by contributing to the launch of the first private TV stations in the former Eastern bloc. In his leisure travels, he’s explored every continent except Antarctica (and there’s still time). He now makes his home in Westchester County, New York with his wife and two daughters.
Favorite Destinations: Peru, Tanzania, Nepal
Greg Fraher, Vice President, Sales & Marketing, developed a passion for the travel industry after a six-week tour of Europe nearly 30 years ago. Since then, appointments in sales, marketing, operations, and senior-level management for some of the industry's most respected tour operators and specialty cruise lines have resulted in great career satisfaction and a continued wanderlust. With nearly 50 countries on all seven continents under his belt, Greg’s “bucket list” of places to explore remains lengthy nevertheless. When not planning his next adventure, he enjoys photography, good food and wine, shared experiences with friends and family, and discovering all of the great things New York City has to offer.
Favorite Destinations: New Zealand, Antarctica, Chile, Alaska, Turks & Caicos
Kate Beveridge, Director of Sales, was born and bred in the idyllic Welsh countryside, yet always yearned for a big-city life: “For as long as I can remember, I wanted to come to New York,” she says. After earning a bachelor’s degree in International Business Management with Travel and Tourism, Kate worked various jobs in hospitality and event planning until she finally landed a plum post at the Manhattan office of the British Tourist Authority, her most recent employer before joining AAA. Proud mother to a “beautiful daughter,” Amy, Kate is an avid British rugby and soccer fan who also enjoys tennis, hiking, and painting in acrylics. She’s traveled to many destinations, but her favorite place is still Freshwater West Beach in Pembrokeshire, her hometown.
Favorite Destinations: Australia, France, Pembrokeshire
Katie Willingham, Sponsor Relations Manager, grew up in Nyack, New York. After many years in the Midwest, she has returned to the New York area and is now based in Brooklyn. She holds a BA from Macalester College where she got her travel start leading campus tours. Wherever she goes, whether it's a modern art museum in Dusseldorf or an ancient temple in Cambodia, she likes to dig into history and read every available sign. Outside Arrangements Abroad, Katie is a poet, letterpress enthusiast, and dedicated library patron. She earned her MFA in poetry from the University of Michigan and is the author of the collection of poems Unlikely Designs (University of Chicago Press).
Favorite Destinations: Bermuda, Venice, anywhere with a waterfall!
Teresa Gibbons, Senior Director, Development & Tour Operations, grew up in the Philippines, where she first saw the world through the art and illustrations of Hergé and the adventures of his iconic character, Tintin.  After attending the University of the Philippines with a degree in art history, she worked with an educational luxury cruise company first as a copywriter, later as part of the field staff, and most recently in operations and product development.  Her extensive travels as a tour director and independent traveler have taken her to Asia, Central and South America, Europe, the Mediterranean, Antarctica, and Africa.
Favorite Destinations: Weather opposites: Antarctica and the Atacama Desert
Francesca Commisso, Director, Tour Development, is originally from Reggio Calabria, a historic city perched at the toe of Italy’s boot. While pursuing a a graduate degree in economics and tourism, she worked as a tour guide in her hometown, taking travelers to admire the Riace Bronzes and other legendary sights, and also spent several months employed at a resort in Marsa Alam, Egypt, a Red Sea resort town and divers’ paradise. Nowadays Francesca lives happily with her husband in New York City, where she enjoys visiting gardens, reading travel literature, and exploring rooftop bars, former speakeasies, and other interesting places to take visiting family and friends.
Favorite Destinations: Panarea (Aeolian Islands), France & Germany
Sedat Nemli, Director, Tour Operations. Born and raised in Istanbul, Sedat earned his undergraduate degree at Sussex University (U.K.), and, later, an M.B.A. from Reims Business School (France). In addition to Turkish and English, he speaks French and conversational Arabic. Sedat has held sales and marketing as well as general manager positions at renowned international hotel brands, including Mövenpick Hotels & Resorts and Kempinski. During his three decades in the hospitality industry, he has gained significant experience in the areas of tour operating and hotel investment consultancy. His passions include music, contemporary literature, and architecture.
Favorite Destinations: Brighton (U.K.), Prague, and Cairo
Haley Goldsmith, Senior Manager, Tour Operations & Contracting, grew up on Long Island, where annual Caribbean vacations with her family failed to inoculate her against the travel bug. During high school and college, she studied in Spain, graduating from Indiana University with a major in communications and a minor in tourism. After various positions developing travel programs to Africa, Europe, Israel, and elsewhere, Haley moved to Miami to take a job with Celebrity Cruise Lines. But as much as she loved the Florida sun and surf, homesickness eventually pulled her back to New York. When Haley’s not traveling, she enjoys cooking, meditating, going to Broadway shows, and spending time with friends and family.
Favorite Destinations: Israel, Morocco, Barcelona, London
Ruthie Jenkins, Director, Tour Development, is a 30-year veteran of the travel industry who spent two years in the Caribbean and has never visited a place she doesn’t like. “There’s always something fabulous to see or do in every destination,” says the Boston native and animal lover. When she’s not attending plays and Broadway musicals, Ruthie can be found cooking, dining out, or rooting for the Red Sox and Patriots – despite the disapproval of her neighbors and colleagues.
Favorite Destinations: England, France, Costa Rica, “and the places I haven’t been yet”
Alexandra Ingram, Senior Associate, Tour Operations, is a native of our nation’s capital. A global citizen from a young age, she explored Europe and Ecuador in her youth. Those early glimpses into intriguing cultures sparked a lifelong mission. She holds a B.A. in International Affairs from Lafayette College in Easton, Pennsylvania, studying abroad in Rome, Paris, London, and Berlin; and she landed a job right out of school in the educational and cultural exchange field. When she’s not globetrotting or working in the Arrangements Abroad office, you might find her whipping up international dishes in the kitchen or asking to pet someone’s dog.
Favorite Destinations: Rome, London, Istanbul, and the Greek Islands
Suman Shetty, Tour Operations Associate, joins the Arrangements Abroad team after an already prolific career in the travel industry spanning more than 40 years. At 21, she began her career as a travel agent in Bangalore, India, where she got to escort groups to Far East Asia. Born and raised in India, she moved to America after getting married and starting her family. She has found working in New York City for 30 years to be a true highlight. Of course, while travel is a major passion for Suman, she also thoroughly enjoys the hustle and bustle of New York. When Suman is not traveling, she enjoys cooking and watching sports with her family, mainly cricket, tennis, and NBA basketball (Go Warriors!)
Favorite Destinations: Alaska, South Africa, Greece
Brynn Hyland, Senior Manager, Marketing & Communications, is a native New Yorker who discovered her love of travel on a trip to Ireland, the country her grandparents emigrated from. After majoring in business and art history at Fairfield University, Brynn worked for several art fairs and galleries before landing her position at Arrangements Abroad. In her spare time, she enjoys reading historical novels, exploring different neighborhoods and new restaurants, and learning about international cultures. Her personal goal is to visit all 50 states by the age of 50, which leaves her with 27 more to go.
Favorite Destinations: New Orleans, Galway and the Aran Islands, Heidelberg, Long Beach Island (New Jersey)
Kevin Wicks, Senior Writer, Marketing & Communications, hails from St. Louis, Missouri and discovered international travel as a pop culture editor at BBC America in New York, flying back and forth to London, interviewing celebrities on the red carpet and covering “Doctor Who." Ironically for an American Studies major from Yale University, his tastes are global: he loves Brazilian music, Pet Shop Boys, Novak Djokovic, Thai cuisine, and the Japanese reality series “Terrace House.” His personal goal is to chart his family’s history through the countries of West Africa.
Favorite Destinations: Barcelona, Berlin, Tokyo
Nicole Markley, Project Manager, has more than 10 years of project management experience. She started in the Operations department designing and executing travel programs, and now manages the dynamic customer service team. Nicole grew up surrounded by her Swedish heritage in the Midwest. After earning a bachelor’s degree in Political Science and Global Studies, she moved to New York to serve with AmeriCorps’ City Year New York chapter, followed by six additional years on staff, and then two years of freelance event production. Nicole and her husband live in Brooklyn and are avid do-it-yourselfers. Nicole takes delight in travel, social/ballroom dancing, cooking and eating healthy, and serves as the Board President of the Greenpoint-Williamsburg CSA (farm share co-op).
Favorite Destinations: Chiang Mai (Thailand), Hjo (Sweden), Turtle River Lake (Minnesota)
Vincent Jansen, Senior Manager, Client Services, credits his multicultural upbringing with his facility for working with Arrangements Abroad’s guests. Born in the Netherlands to a French mother and a Dutch father, Vincent grew up just minutes from the borders of Germany and Belgium. As a child he traveled all over the continent with his family, visiting such uncommon destinations as Communist-era Yugoslavia and Hungary and seeing the stark contrast between East and West Berlin just days after the fall of the Berlin Wall. “I still have a huge chunk of the wall that I knocked out myself,” he says proudly. Vincent moved to the New York area after graduating from university with a journalism degree. In his spare time he enjoys watching documentaries and seeing live music.
Favorite Destinations: Iceland, Costa Rica & the Netherlands
Lynn Kolibaba, Senior Associate, Client Services, comes to Arrangements Abroad after more than 30 years in marketing and communications for Columbia University, The Rockefeller University, and New York University, among others. She discovered the magic of travel in high school when she went to Spain for an international baton-twirling competition, where she won fourth place and—even better—was invited to join a goodwill tour to London and Paris the following year. Prior to academia, Lynn worked as a tour guide at Radio City Music Hall and a tour escort for high school music groups visiting New York City.
Favorite Destinations: Easter Island; Peru; Egypt; Wiltshire, England; and any megalithic site
Sue Navarrette, Associate, Client Services, is a native New Yorker who now makes her home in nearby Westchester County. She arrives at Arrangements Abroad with more than a decade of experience in sales and marketing. A family trip to Ecuador at 16 inspired her wanderlust, which was further fueled when she studied abroad in Spain during college. She is fluent in Spanish, and in her free time, you might find her on the road to see a live concert or volunteering at her favorite radio station, New York’s WFUV.
Favorite Destinations: Santiago de Compostela, Spain; Dublin, Ireland; Quito, Ecuador; Loire Valley, France
Ritu Saigal, Associate, Client Services. Born in Kanpur, a city in the northern Indian state of Uttar Pradesh, Ritu comes to Arrangements Abroad with more than 30 years of experience in travel and hospitality. Throughout her career, she has mastered product conceptualization, planning, and customer service. She lives by the ethos, “There are no substitutes for hard work, honesty, and a focus on the goal all the time.” In her off hours, Ritu enjoys dance and music, reading, and learning about history through biographies and documentaries.
Favorite Destinations: United Kingdom, Italy, Botswana
Kate Otter, Associate, Client Services. A native of Bucks County, Pennsylvania, Kate has thrived in the travel industry for 10 years. She studied German at the College of Charleston, South Carolina. After graduation, she lived in Germany for three years. Kate is an avid community volunteer and serves as a member of the New York Junior League. In her free time, you might find her pursuing culinary excellence or elevating her heart race in a spin class.
Favorite Destinations: Berlin, Machu Picchu, Ol Pejeta Conservancy
Ethan Long, Sales Outreach Associate, was raised in sunny South Florida and earned a BA in history from Florida Atlantic University in Boca Raton. He went on to teach English at a high school in Paris, where he spent his free time following in the footsteps of Hemingway through the historic hilltop neighborhood of Montmartre. “Every day there was like a festival, with vendors and performers,” Ethan says. Nowadays he spends his spare time inventing dishes that fuse the Latin American recipes he learned growing up in Miami with the fiery phos and curries of Southeast Asia, his dream destination.
Favorite Destinations: Brussels, Berlin & Paris
Maya Shoukri, Client Services Administrative Supervisor & Office Manager, studied art history and has a deep passion for film, music, and dance. For many years, she has worked as a an editor, researcher, and communications expert. Her love of literature has inspired her travels: On her journeys, she often retraces the steps of her favorite characters from novels. While she’s collected passport stamps from more than 40 countries, Maya particularly enjoys traveling throughout the Middle East and North Africa. She is an ardent Beatlemaniac and has a serious weakness for dachshunds. Upon retirement, she plans to settle in the South of France and open a pastis bar.
Favorite Destinations: Egypt, Lebanon, France, Italy, Spain, and Brazil
Sean Marlowe, Client Services Administrator, grew up in Long Beach, California, and graduated from California State University, Long Beach with a degree in Human Development. He made the move to New York for a pivot into the travel industry, inspired by family trips throughout his life. Outside of work, he is a passionate outdoorsman, powerlifter, and bodybuilder.
Favorite Destinations: Zion; Cabo San Lucas, Mexico; Costa Rica; Yosemite National Park, California
Christine Pagnani, Executive Tour Director, was born and raised on the island of Oahu, Hawaii. Before coming to Arrangements Abroad she worked for Pan American World Airways for three decades, first as an on-campus recruiter at the University of Hawaii, then as a Japanese-speaking flight attendant, and finally in sales and marketing. She leads at least eight AAA trips every year, specializing in India and other Asian destinations as well as Russia. When not on the road, Christine divides her time between homes in Hawaii and Connecticut. Her attention to detail and endearing personality have earned her the highest accolades.
Favorite Destinations: Japan for the aesthetics, India for the contrasts, Cuba for the art and architecture, Italy for the food
Brian Goyette, Executive Tour Director, has visited over 75 countries and all seven continents. An experienced sommelier and student of art and design, Brian especially loves exploring the connections between gastronomy and culture. He received his culinary education at the hands of some of California's greatest chefs and wine experts, including Jeremiah Tower, former chef at Chez Panisse, Tavern on the Green, and Stars and Barbara Tropp, who has been called "the Julia Child of Chinese cuisine.
Favorite Destinations: Mali, Andalusia, Greece, and Istanbul
Clive Porter, Tour Director, began traveling on graduating from Oxford, while he decided what to do when he grew up. That was in 1977 and he is still traveling. Sydney and Venice vie for his favorite city though he has no intention of living anywhere but his leafy suburb in Sheffield in the north of England
Favorite Destinations: Macchu Pichu, Easter Island, Petra
Claudia Cumbo, Tour Director, was born in Milan, Italy, and has lived in Barbados since 1993. Besides Italian and English, she also speaks Spanish and French. When not traveling for Arrangements Abroad, she teaches Italian, takes care of tourists in Barbados, and works as a “personal assistant” for her teenage daughter, Tara. Claudia considers herself a real "foodie." She is also passionate about her family, travel, reading, and cooking, and has a natural empathy for people.
Favorite Destinations: Bequia, Saba, Thailand, Singapore, Myanmar
Richard Barcham, Tour Director, has led more than 150 travel programs to foreign destinations. He has helped blaze trails in countries once unfamiliar to most American travelers, including Cuba, Estonia, Romania, Syria, and Tunisia. Richard has worked in several travel positions over a 24-year span, along with lengthy spells as a field archaeologist and a lecture agent. A native of the English seaport of Plymouth, Richard was educated at Cambridge University and Durham University, from which he has degrees in history and archaeology.
Favorite Destinations: Devon, the Hudson Valley, Nova Scotia and the Shetland Islands
Lynda Murphy, Tour Director, is a Jersey Shore native whose curiosity and love of the outdoors inspired a two-decade career in travel that has taken her to all seven continents while playing nearly every possible industry role: air and logistics coordinator; new destinations scout; onboard services manager; operations and programs manager; cruise and tour director; and marketing and social media expert. Lynda has led ocean and river expeditions to such remote places as Southeast Asia, Australia, Japan, Papua New Guinea, and the Arctic, as well as land-based cultural adventures to Cuba, Zimbabwe, Zambia, Madagascar, the Seychelles, Cape Verde, and more.
Favorite Destinations: Botswana, Antarctica, New Zealand
John Frick, Tour Director, has been an active traveler for three decades. His wanderlust has led him to such far-flung locations as Alaska, where he lived after college, and Tansen, a village in western Nepal where he served as a Peace Corps volunteer. For the past quarter-century, he has led groups on programs to the Mediterranean, Baltic region, Alaska, Central America, the Galápagos, Antarctica, the Arctic, South Pacific, East Africa, the Persian Gulf, and India. He especially enjoys family programs and sharing his expertise in stargazing and astronomy with fellow travelers.
Favorite Destinations: Greek Islands, Italy, Nepal/Bhutan, Antarctica
Antonella Miro, Tour Director, was born and raised in Belgium. A longtime resident of London, she speaks four languages (French, Italian, Spanish, and English) and is deeply involved in all aspects of philanthropy. Antonella travels often to Italy, where she has family, and Colombia, where she founded an educational program in Bogotá and participates in various humanitarian projects. She serves on the board of trustees for a British-based charity and is also quite knowledgeable about antiques, having worked at Sotheby’s for 14 years.
Favorite Destinations: South America, Middle East, Italy, Spain
Chas A. Miller, III, Tour Director, has worked with Arrangements Abroad in several roles since 1992, coming aboard as a tour director in 2018. He has helped lead 55 trips in his career, including to Iran and 15 tours of Cuba. Boasting stamps from more than 65 countries on his passport, Chas has set sail on more than 40 cruises. He recently worked for 14 years in New York with London’s Sir John Soane’s Museum, with previous tenures at the American Academy in Rome and the National Trust for Historic Preservation. An active philanthropist in his home of Rhode Island, Chas has done great work with non-profit organizations including the Preservation Society of Newport.
Favorite Destinations: Maldives, Denmark, Argentina
Madeline Diaz, III, Tour Director, has over 15 years of experience in museum education and has worked at The Metropolitan Museum of Art and Cloisters, the Frick Collection, the Cooper-Hewitt Smithsonian Design Museum. When she is not traveling with Arrangements Abroad or for fun, she is working on education programs for the Smithsonian and a number of French cultural institutions including the Grand Palais, the Maison Européenne de la Photographie and the Museum of Jewish Art and Culture. She is an adjunct professor on museum education at the University of Versailles. She has traveled extensively through Spain, Italy and France and has a passion for art, history, languages and flamenco. Madeline holds a BA from Brown University and an MA from Columbia University.
Favorite Destinations: Mexico, Italy, Spain, Greece and anywhere I have never been.

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